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Process Levels

A comprehensive business process footprint provides the clarity and details of the organisation's functions at each of three levels: Enterprise, Process, and Task level.

In order for business processes to drive value, the adequate level of detail is required at each of these levels within the organisation.

Process maps at each of these levels plays an important and distinct role within BPM Methodology enabled transformations.

Column

Enterprise Level

Represents a strategic view of the organisation
Identifies major business functions
Outlines organisational units within the company
Identifies external entities that interact with the company
Identifies geographical locations of functional units
Shows data flows in/out of the organisation and within

Column

Process Level

Represents core operating processes
Outlines workflows and functional dependencies
Identifies required inputs and expected process outputs
Identifies contributing roles and associated tasks performed
Represents decision points
Depicts human/system interfaces

Column

Task Level

Represents the activity details of process charts
Role specific
Details Inputs / processing / outputs of each activity
Lists activities performed within tasks
Depicts how activities should be performed
Provides a measure of performance/throughput
References systems used

Process Levels

To view examples of the process maps, click on the tabs above

Enterprise Level

Process Level Swimlane Chart

Process Level Flow Chart

Task Level