BPM Process Lifecycle Modules

Re-imagine your business after going through this transformation process

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Objective and Purpose:

To understand the current "As-Is" state for the purpose of establishing a baseline in preparation of future states.

Scope

Deliverables

The review, examination, assessment and evaluation of the following is completed to understand the current "As-Is" state:*

Enterprise Architecture

Organizational goals and strategies

Problem to be solved

Project attributes: ownership, scope, timelines and budget, team make-up

Workflows

Business processes maps - "As-Is" state

Role-based tasks performed

Stakeholders assessments

Technology: capability and scalability, integration

Data requirements / availability

Data validity / reliability

Performance Measures: KPIs

*As applicable

Facilitation, project management and documentation of applicable scope activities
Assessment phase management
"As-Is" state Business Process Maps and workflows
Assessment report on:

Enterprise Architecture
Organizational goals and strategies
Stakeholders assessments
"As-Is" state processes and workflows Contributing roles and associated tasks Data requirements / availability
Data validity / reliability
Required Key Performance Indicators
Technology: capability/scalability/integration
Quantification of the current state / problem Organization's readiness

Wireframe concepts of potential "To-Be" state solution scenarios
BPM phases project plan milestones

Design Module

Objective and Purpose:

To conceptualize and shape a design for the purpose of developing a “Proof of Concept” (POC) of the "To-Be" state.

Scope

Deliverables

The following items will be established to conceptualize and shape a design*:

Design objectives
Performance benchmarks
Target performance measures: KPIs
Process attributes and specifications: volumes, locations, roles involved, cycle times, decisions, tasks
A conceptual design(s)
How the proposed solution will resolve the problem
Critical Success Factors (CSFs)
Required changes to the “As- Is” processes, workflows and corresponding tasks
Customer needs confirmation
Proposed business processes - "To-Be" state
Manual processes that will be automated
Data that will measure the design’s effectiveness
Provision for a prototype(s)
Develop use cases
Development costs
Process owners
Time to market
A project plan
Preliminary change management plan
Deployment plan
Stakeholder management plan (RASCI Charts)
Senior executive buy-in

* As applicable

Facilitation, project management and documentation of applicable scope activities
Design phase management
Conceptual design(s)
“Proof of Concept” (POC) of the "To-Be" state
Roll-out plan that includes:

Process Owners
BPM phases project plan
Project charter
Preliminary budget
Senior executive engagement
Preliminary change management plan
Deployment plan
RASCI charts

Modelling Module

Objective and Purpose:

To simulate the proposed solution for the purpose of evaluating the effectiveness of the design.

Scope

Deliverables

The following data based activities will be performed to simulate the proposed solution*:

Creation of "What -If" scenarios (Models)
Setting of acceptable thresholds and tolerances: "Go / No Go" criteria
Conduct simulations
Measure KPIs: throughput, time cycles, cost, errors, waste
Impact / Risk assessments on business: stakeholders, processes and technology
Qualitative assessments
Factor in organisational complexities
Performance validation
Benchmarking to established standards
Adjustments to the proposed design
Process capability calibrations
Business case in support of the proposed concept

* As applicable

Facilitation, project management and documentation of applicable scope activities
Modelling phase management
Effectiveness analysis
Cost benefit analysis
Feasibility analysis
Implementation planning recommendations
If / then performance forecasts outside established KPIs and industry benchmarks
Process specifications documentation

Implementation Module

Objective and Purpose:

To prepare the organisation for change for the purpose of enabling the transition to the new state.

Scope

Deliverables

The following activities will be performed to prepare the organisation for change*:

Evaluate, prepare and execute a transition method(s)
Prepare and deploy an Implementation Plan
Prepare and deploy a comprehensive Change Management Plan
Prepare and deploy a Disruption Contingency Plan
Prepare and deploy a Work Transition Plan
Prepare and continuously update a Rollback Plan
Set-up transition team
Obtain management's acceptance and sign-off
Deploy use cases developed
Obtain user acceptance on proposed model
Make changes to job descriptions
Communicate and coordinate transition with customers and vendors
Set-up and deploy a progress monitoring system

* As applicable

Facilitation, project management and documentation of applicable scope activities
Implementation plan deployment management
Change Management plan deployment management
Work Transition plan deployment management
Contingency plan deployment management
Progress monitoring system deployment management
Organizational complexities requirements adjustments
Invoke Rollback plan and oversee as needed

Monitoring Module

Objective and Purpose:

To monitor process performance for the purpose of measuring post implementation effectiveness of changes made.

Scope

Deliverables

The following activities are performed to monitor process performance*:

Identify Key Performance Indicators (KPIs) acceptable thresholds and tolerances (quantitative data)
Identify qualitative measures and sources
Develop and deploy a monitoring and reporting strategy
Develop and deploy a continuous monitoring and reporting system (data collection, analysis and reporting)
Develop and deploy an issue management system (IMS) error detection, troubleshooting, problem determination, root cause analysis, corrective and preventive actions process
Develop and deploy process accountability matrix

* As applicable

Facilitation, project management and documentation of applicable scope activities
Monitoring phase management
Monitoring and reporting strategy management
Continuous monitoring and reporting system
Issue Management System
Oversee process accountability matrix
Oversee compliance management

Modification Module

Objective and Purpose:

To optimise the process for the purpose of reducing cost, improve efficiency, drive value to customers, increase profitability, reduce errors and eliminate waste.

Scope

Deliverables

The following activities are performed to optimise the process*:

Define process scope change
Establish and confirm process ownership
Confirm data validity and reliability
Revisit the business case
Prepare the business case for modification
Prepare and execute a modification plan
Model the modification proposed
Prepare contingency plans
Internally coordinate and communicate proposed changes: IT, Marketing, Finance, Sales, Operations, Procurement,
Connect and coordinate with customers and vendors
Optimise the process where needed
Deploy a suitable continuous improvement cycle
Re-run the implementation and monitoring modules

* As applicable

Facilitation, project management and documentation of applicable scope activities
Modification phase management
Modification plan deployment management
Continuous improvement cycle deployment management
Implementation and Monitoring phases management
Contingency plans deployment management