The Ultimate Customer Experience starts before the customer is a customer.

Creating the ultimate customer experience is the result of a magical harmonious blend consisting of optimized processes, unparalleled competency and essential tools.

This coaching and consulting module directs the focus of those responsible for customer service; may it be the management, delivery or even the analysis.  Recipe required creating the ultimate customer experience. 

This module is structured in two phases with a two weeks gap in between

Phase 1: Duration 4 consecutive days (8 hours per day)

w The ingredients: people, process, tools

w The recipe: the magical blend of the ingredients

w Ultimate customer experience: Critical Success Factor (CSFs)

Phase 2: Duration 1 day (8 hours)

w A quick refresher of Phase 1 with Q&A

w A review of the critical success factors report prepared by the team in the preceding two weeks since completing Phase 1

w Recommendations for moving forward  in establishing the critical success factors required to create the ultimate customer experience

Pricing: $4995 (plus applicable taxes). Included in this price:

w Consultant led sessions for Phases 1 and 2 for up to 8 team members

w Workshop workbook for each team member

w Ultimate customer experience Critical Success Factors template to be completed by the team for Phase 2

w List of recommendations for creating the ultimate customer experience