Below is list of Technical Writing projects we have successfully completed.  Click on the hyperlink (where available) for a sample of the item.  Adobe® Acrobat® Reader is required to view a sample item with (PDF), or Microsoft® PowerPoint® for samples with (PowerPoint).

• Software Application User Manuals

• On-line Corporate Knowledgebase Systems (Intranets)

• Quick Reference Guides (QRG) for Call Center Service Representatives

• Standard Operating Procedures Flow Charts (PDF) And Textual (PDF) Documents

• LOVEM Charts (PDF)

• ISO Certification Quality Manuals

• Quality System Manuals (PDF)

• Business Test Case Simulation Scenarios

• Responses to Request for Proposals (RFPs)

• Position Specific Detailed Job Instructions (PDF)

• Hardcopy Forms Design And Layout

• Policy and Procedure Manuals

• On-Line Forms Design And Layout (PDF)

• Data Flow Diagrams (DFDs) (PDF)

• Entity Relationship Diagrams (ERDs) (PDF)

• Service Process Charts (PDF)

• Human Resources Employee Development Kit

• Interactive On-line PowerPoint Presentations (PowerPoint)

• Application Software On-Line Help

• Customer Feedback Form (PDF)

• Customer Survey Questionnaires

• Training Manuals, Presentation Materials and Aids

• Product User Operating Instructions Manuals

• Software Application Architecture WireFrame Charts (PDF)

• Software Application Business Process Requirements Documentation

• Corporate Business Planning Kits

• Internal Quality Audit Record Sheet (PDF)

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