Customer Experience Centre of Excellence

Customer Service

the assistance and advice provided by a company to those people who buy or use its products or services. The Oxford Dictionaries

At the Customer Experience Centre of Excellence, we believe that creating the ultimate customer experience is a matter of establishing the business processes that deliver service excellence. We also believe that that no matter how many resources or tools or technology you throw at a customer service problem , if the process is broken , only fixing the process will solve the problem and get you where you want to be… to provide service excellence.

While our focus, at the Customer Expereince Centre of Excellence is on building and improving the business processes for delivering the ultimate customer experience, you will find that we also have all the required supporting resources to manage and optimize these processes.

The services offered through the Customer Expereince Centre of Excellence are structured in standalone modules , carefully designed to address specific elements of the Customer Service Excellence Model  >>>>

Our modules are standardised on the Quick Improvement (QI) model >>>>

Module  1: Customer Service Excellence Model - the art and science  >>>>
Module  2: Organizational Commitment to Service Excellence >>>>
Module  3: Customer Service Process >>>>
Module  4: Customer Complaint Resolution Process >>>>
Module  5: Customer Feedback Process >>>>
Module  6: Managing Customer Service >>>>
Module  7: Customer Service Roles and Skills >>>>
Module  8: Delivering Customer Service Training Workshop >>>>
Module  9: Customer Service Performance Standards >>>>
Module 10: Customer Relationship Management >>>>
Module 11: Customer Service Innovation >>>>
Module 12: Delivering the Ultimate Customer Experience >>>>
Module 13: Customer Service Assessment >>>>

The content in each of these modules will be engineered around othe client's organizational needs.

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