Below are typical Technical Writing and Documentation activities we will undertake to perform through the Technical Writing and Documentation Services we offer:

Please note:

1. Our Technical Writing and Documentation activities are not limited to the list below
2. The type and scope of activities performed for a particular client are dependent on the service to be provided and the scope agreed to with the client
3. Not all the activities listed below are performed for all clients with every Technical Writing and Documentation Service offered
4. The list is not in any particular order

• Analyze and define client needs, then devise documentation solutions using various help packages, Internet applications, word-processing and desktop publishing

• Obtain, validate, and verify information from various Subject Matter Experts (SMEs) and ensure the accuracy of content and clarity of form

• Coordinate with development team on product releases and produce necessary documentation

• Coordinate the production, distribution and management of documentation, which will involve the placement of documentation in a centrally accessible repository

• Liaise with external resources clients and suppliers to assist in the preparation and validation of content

• Establish a standardized editing and approval process, with stakeholders, to ensure proper version/source control

• Participate in reviews of authored content, and respond in a timely manner with corrections to meet project deadlines

• Create graphical representations and prepare illustrations where needed to supplement and support the documentation being developed

• Implement a devised a methodology for optimizing the documentation process involving multiple documents and delivery schedules in a dynamic and rapidly changing environment

• Adhere to client’s internal documentation and publishing standards, often, through the use of pre-established documentation templates or the development of custom templates

• Collaborate, coordinate and synchronize the activities of the Technical Writing and Documentation initiative with those of ongoing Business Process Engineering Technical Writing and Documentation Initaive(s).

• Identify and organize and where necessary assist with the creation of the organization’s intellectual assets into a searchable knowledgebase

• Conduct effectiveness pre-launch audits, reviews and simulations of business cases to ensure that documentation developed is effective, easy to learn and use and is installed in a manner that best accommodated client needs

• Perform post implementation audits/simulations to assess documentation accuracy, effectiveness and identified any gaps, then implement necessary documentation adjustments where needed

• Establish and maintained a database of common issues that impede the documentation initiative and/or compromised the integrity of documentation

• Implement a self editing and control process prior to submission for review by client

• Facilitate client approval and sign-off process (across the enterprise)

• Participate as a project team member in the software development cycle from initiation to implementation of project