Frequently Asked Questions (FAQs)

1. Can you please explain the Corporate Plumbing System® methodology?

2. What are the four fundamental principles?

3. What will this methodology do for my organization?

4. How does this methodology work?

5. Who is this methodology intended for?

6. How long does it take to see tangible results?

7. At what levels of the organization is this methodology implemented?

8. Who, within an organization, is responsible for the introduction and implementation of this methodology?

9. When is it a suitable time to introduce this methodology to an organization?

10. What are the prerequisites for implementing this methodology?

11. I notice that several topics appear in multiple sessions. How should these topics be completed?

12. How do I obtain Adobe® Acrobat® Reader®?

13. Will it be possible to load the Corporate Plumbing System® On-Line on a corporate server for all employees to access?

14. What Is the best way to Navigate through the on-line system?

15. Will I be able to print pages from the Corporate Plumbing System® On-Line?

16. Can I search the PDF documents included within the Corporate Plumbing System® On-Line ?

A business operating (and management) methodology that breeds continual improvement within service organizations.  The coined methodology is predicated on four principles that serve as the basis for reasoning or action every business is premised on.      

The four fundamentals are:

1. The 3 C’s principle

2. The 3 Questions a Quality Management System is designed to answer

3. The 5 Indicators that provide an assessment of service quality

4. The 3 Reasons why service quality is not achieved      

By applying the methodology, an organization will be able to Transform its Corporate Philosophy to Service Quality and achieve organizational excellence.   

From the outset the focus is on the corporate mission of the organization.  Once properly defined, the corporate mission is articulated and communicated through a set of interlinked and cascading elements that form a backdrop that depicts the organization’s corporate philosophy.

With the corporate philosophy as the backdrop, resources are deployed through predetermined series of actions and decisions executed through methodologies specifically chosen to provide service quality that meets customer requirements, and is a direct manifestation of the organization's mission.      

This methodology is intended for service type organizations (in any market sector) that is serious about Transforming Corporate Philosophy to Service Quality to achieve organizational excellence.     

The time required to transform corporate philosophy to service quality and achieve tangible results is dependent on many factors specific to the organization. Key criteria include:

- Number of locations

- Industry type

- Number of employees within the organization

- The number of years the organization has been in operation

- Current opportunities/challenges facing the organization     

This methodology is intended for application, enterprise-wide, at all levels within the organization.  Everyone in the organization will be involved with the implementation of the methodology in some capacity.      

Typically, business owners and/or senior executive members of the organization’s management team are those responsible for the introduction, design, development, and implementation of this methodology.      

Any time! While this methodology can be instrumental when planning and starting a new business, it can also be successfully introduced and deployed to any existing business, at any time.      

There are only two pre-requisites required for implementing this methodology:

1. To be a service-based/production organization

2. To be committed to service quality